If you spend too much time worrying about how other people perceive you, you'll never break the rules.

Marketing is really theater. It's like staging a performance.

It's an amazing time to be an entrepreneur because not only is the stuff getting more capable and powerful, but it's becoming more reliable and the costs are coming down dramatically. So you can go out as an entrepreneur and start a company on a credit card and go to AWS and a few other services and be pretty virtual and, who knows, you may be the next Steve Jobs.

I feel most badly, though, [because] after 10 years, I was at the company, I wanted to go back to New York where I was from. Why I didn’t go to Steve Jobs and say, ‘Steve, let’s figure out how you can come back and lead your company.’ I didn’t do that, it was a terrible mistake on my part. I can’t figure out why I didn’t have the wisdom to do that. But I didn’t. And as life has it, shortly after that, I was fired.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

Marketing strategy is a series of integrated actions leading to a sustainable competitive advantage.

Innovation, I believe, is the only way that America will regain the initiative in a global dynamic economy.