We expect teachers to handle teenage pregnancy, substance abuse, and the failings of the family. Then we expect them to educate our children.

Those lessons that I got along the way are the ones that have shaped my life for the last 20 years.

Steve [Jobs] and I spent months getting to know each other before I joined Apple. He had no exposure to marketing other than what he picked up on his own. This is sort of typical of Steve. When he knows something is going to be important, he tries to absorb as much as he possibly can.

Microsoft's philosophy is to get it out there and fix it later. Steve [Jobs] would never do that. He doesn't get anything out there until it is perfected.

If you repeat something long enough people believe it's what happened.

The new leaders face new tests such as how to lead in this idea-intensive, interdependent network environment

If you spend too much time worrying about how other people perceive you, you'll never break the rules.