Business is about profit, yes, and it is about more than profit. At its best, it is about expanding the possibilities of humanity.

When you use the term 'cost per lead' you make marketing a cost center. Instead say 'investment per lead.'

I learned the game on the radio. Russ Hodges and Lon Simmons were the Giants broadcasters when I was growing up in the Bay area, and they taught me about the game. They taught me about the subtleties of the game, but they also gave me the game and let me enjoy it. That's the main thing, whether it's TV or radio. You have to give the fans the game, and if it's a Giants broadcast, the vast majority are Giants fans. In terms of story lines, most would be about the Giants.

The Giants have won. They have won the World Series for the third time in five years. And Madison Bumgarner has firmly etched his name on the all-time World Series record books as one of the greatest World Series pitchers the game has ever seen.

The frequency of leadership going to the gemba is inversely proportional to the number of walls separating them from the gemba.

Business is about profit, yes, and it is about more than profit. At its best, it is about expanding the possibilities of humanity.

Every once in a while you ought to kiss a young lady. And every once in a while you ought to kiss a young lady for a while.