The frequency of leadership going to the gemba is inversely proportional to the number of walls separating them from the gemba.

The Giants have won. They have won the World Series for the third time in five years. And Madison Bumgarner has firmly etched his name on the all-time World Series record books as one of the greatest World Series pitchers the game has ever seen.

Business is about profit, yes, and it is about more than profit. At its best, it is about expanding the possibilities of humanity.

Sometimes the best kaizen is no kaizen at all.

The frequency of leadership going to the gemba is inversely proportional to the number of walls separating them from the gemba.

Every once in a while you ought to kiss a young lady. And every once in a while you ought to kiss a young lady for a while.

When you use the term 'cost per lead' you make marketing a cost center. Instead say 'investment per lead.'