Sometimes the best kaizen is no kaizen at all.

The frequency of leadership going to the gemba is inversely proportional to the number of walls separating them from the gemba.

Business is about profit, yes, and it is about more than profit. At its best, it is about expanding the possibilities of humanity.

Sometimes the best kaizen is no kaizen at all.

When you use the term 'cost per lead' you make marketing a cost center. Instead say 'investment per lead.'

Every once in a while you ought to kiss a young lady. And every once in a while you ought to kiss a young lady for a while.

I learned the game on the radio. Russ Hodges and Lon Simmons were the Giants broadcasters when I was growing up in the Bay area, and they taught me about the game. They taught me about the subtleties of the game, but they also gave me the game and let me enjoy it. That's the main thing, whether it's TV or radio. You have to give the fans the game, and if it's a Giants broadcast, the vast majority are Giants fans. In terms of story lines, most would be about the Giants.