See every crack, every detail. I learned to really see and not just look at my business.

Your ‘brand’ is what your customers think of you, not what you think of you.

Can I be cocky for a second? If I hit a home run 80 percent of the times, and you want to talk about the 20 times I miss swinging the bat, I’m okay with that.

I came up with this idea to create an app. And the premise of the app is this: every problem in the bar business goes away when there's sales. You increase revenue and you solve every problem. It's when the revenues are low that [the business] doesn't work. So I wanted to put together an app that focused on top-line revenue, guest experience, and business management in a more organized way.

I've had a best-practices reputation in this industry for a long time. I don't know anything about those other apps, because in the bar space, there really are none.

If you're not passionate, you achieve mediocrity

No matter how far society “progresses,” our thirst for community and connection will never diminish. Bars satisfy this need.