I've had a best-practices reputation in this industry for a long time. I don't know anything about those other apps, because in the bar space, there really are none.

I came up with this idea to create an app. And the premise of the app is this: every problem in the bar business goes away when there's sales. You increase revenue and you solve every problem. It's when the revenues are low that [the business] doesn't work. So I wanted to put together an app that focused on top-line revenue, guest experience, and business management in a more organized way.

In the thirty years of my career I learned everything about success, but I did not learn, really, about failure. In Bar Rescue I got exposed to failure at a very deep level.

I never thought I'd ever do a pirate bar, to be honest with you.

The best rescues of all leave a family in a better place.

The fact of the matter is: when you're doing a project, you try to make it better every moment. And a lot of people get frustrated. But I surrounded myself with a good team of people and I'm really proud of the work we've all done. All I can say is - I've learned this in my business - don't let the process frustrate you; focus on the end. Because the end is pretty wonderful. Just fight it out.

The greatest gift of leadership is a boss who wants you to be successful.