I make a distinction between manners and etiquette - manners as the principles, which are eternal and universal, etiquette as the particular rules which are arbitrary and different in different times, different situations, different cultures.
Judith MartinSmart people duck when they hear the dread announcement 'I'm going to be perfectly honest with you.
Judith MartinIf written directions alone would suffice, libraries wouldn't need to have the rest of the universities attached.
Judith MartinEtiquette enables you to resolve conflict without just trading insults. Without etiquette, the irritations in modern life are so abrasive that you see people turning to the law to regulate everyday behavior. This frightens me; it's a major inroad on our basic freedoms.
Judith Martin