it's no longer socially acceptable to make bigoted statements and racist remarks. Some people are having an awful time with that: 'I didn't know anybody would be offended!' Well, where have you been? I remember when people got away with it and they don't anymore. That's fabulous.

We have the reverse of the Puritan work ethic in America now. No one ever becomes a star by plugging along year after year. What is needed is flair, talent, 'an eye,' contacts, charisma, and, most of all, naturalness.

The pejorative term "political correctness" was adapted to express disapproval of the enlargement of etiquette to cover all people, in spite of this being a principle to which all Americans claim to subscribe.

Shame is the proper reaction when one has purposefully violated the accepted behavior of society. Inflicting it is etiquette's response when its rules are disobeyed. The law has all kinds of nasty ways of retaliating when it is disregarded, but etiquette has only a sense of social shame to deter people from treating others in ways they know are wrong. So naturally Miss Manners wants to maintain the sense of shame. Some forms of discomfort are fully justified, and the person who feels shame ought to be dealing with removing its causes rather than seeking to relieve the symptoms.

If you can't be kind, at least be vague.

Washington knows that it is not safe to kick people who are down until you find out what their next stop will be.

The challenge of manners is not so much to be nice to someone whose favor and/or person you covet (although more people need to be reminded of that necessity than one would suppose) as to be exposed to the bad manners of others without imitating them.