Meanwhile, the empty forms of social behavior survive inappropriately in business situations. We all know that when a business sends its customers 'friendly reminders,' it really means business.
Judith MartinPeople think, mistakenly, that etiquette means you have to suppress your differences. On the contray, etiquette is what enables you to deal with them; it gives you a set of rules.
Judith MartinWe are all born rude. No infant has ever appeared yet with the grace to understand how inconsiderate it is to disturb others in the middle of the night.
Judith Martin