It may not have the virtuous ring of the golden rule, but the maxim "never say never" is one of the most important in ethics.

Too often, complaint is not about principled objection on moral grounds, but opportunistic objection on grounds of self-interest. To rectify this, we need to work on mastering the art of complaint.

People seem very arrogant when they say 'I'm right and you're wrong', but in practice we all believe we're right. We have a staggering arrogance in our own belief. That can be tempered by not being 100% certain; by being provisional. No matter what the debate is, very few people have the modesty to suspend judgement on a whole range of things; most intelligent people have an opinion and are expected to have an opinion by other people - but it always requires making a personal judgement that goes way-beyond your expertise. We do it all the time.

Instead of showing strangers kindness and giving them the benefit of the doubt, we increasingly show them only fear, and that is bad for us and them.

I think that internet technologies are making everything so transparent. The arms race of deception and spin against the public trying to keep up with it - I think the forces of spin have to lose. In the corporate world people are finding this. Corporate social responsibility has been on the agenda for a very long time - and a lot of people say it's a kind of green-wash or white-wash - but because there's nowhere to hide anymore, people are coming around to the realization that the only way to be seen to be good is to be good. You can't fake it.

This is the deal: we are happy to single out people as superior just as long as they don't accept the description themselves. We want heroes and idols but we also want egalitarianism and that requires proclamations of humility from our Gods.

I think the appropriate kind of skepticism is this: you've got to be asking questions all the time, you've also got to make sure that you're doing so in the spirit of genuinely wanting to find the answers - and that also means being open. I battle with this: I know I tend to be very skeptical and as a result, I veer towards the dismissive. But being aware of the tendency, I like to challenge my own skepticism and make sure it's not just knee-jerk. You need to be skeptical towards yourself as well. When you're only skeptical outwards you've got an unbalanced skepticism.