We are going to need organizations that are culturally equipped to adapt. They must have internal processes that are creative, generative, and productive rather than controlled, confining, and normative. In short, we must UNSHACKLE THE HUMAN BRAIN and exploit its productive potential.

Televisions and movies have made many Americans into habitual consumers of synthetic experience-audiovisual fantasies that simply pass the time.

The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.

There are only two ways to establish competitive advantage: do things better than others or do them differently.

Customer needs have an unsettling way of not staying satisfied for very long.

You seldom improve quality by cutting costs, but you can often cut costs by improving quality.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.