We are going to need organizations that are culturally equipped to adapt. They must have internal processes that are creative, generative, and productive rather than controlled, confining, and normative. In short, we must UNSHACKLE THE HUMAN BRAIN and exploit its productive potential.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

We are going to need organizations that are culturally equipped to adapt. They must have internal processes that are creative, generative, and productive rather than controlled, confining, and normative. In short, we must UNSHACKLE THE HUMAN BRAIN and exploit its productive potential.

Customer needs have an unsettling way of not staying satisfied for very long.

There are only two ways to establish competitive advantage: do things better than others or do them differently.

You seldom improve quality by cutting costs, but you can often cut costs by improving quality.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.