Start out with an ideal and end up with a deal.

Start out with an ideal and end up with a deal.

In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in a constellation of teams within the overall team if they hope to bring the special talents and resources to bear on the challenge of creating superior customer value and sustaining a competitive advantage in the eyes of its customers.

There are only two ways to establish competitive advantage: do things better than others or do them differently.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

You seldom improve quality by cutting costs, but you can often cut costs by improving quality.

The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.