The current understanding was that it was impossible to predict how something would evolve because it was a very turbulent environment full of things interacting with each other.

Humans are the reproductive organs of technology.

One of the functions of an organization, of any organism, is to anticipate the future, so that those relationships can persist over time.

We have to get better at believing the impossible.

A complaint is a unique opportunity to strengthen the relationship with the client.

Changing things from the top down works when things are stable.

Life is the ultimate technology. Machine technology is a temporary surrogate for life technology. As we improve our machines they will become more organic, more biological, more like life, because life is the best technology for living.