An organization's reason for being, like that of any organism, is to help the parts that are in relationship to each other, to be able to deal with change in the environment.

Why fear feedback? Why stigmatize failure in the workplace when it's bringing you closer to achieving your organizational goals.

The way that organizations and organisms anticipate the future is by taking signals from the past, most the time.

It is easy to make a dollar but it is hard to make a difference.

All these computers, all these handhelds, all these cell phones, all these laptops, all these servers - what we're getting out of all these connections is we're getting one machine. ... We're constructing a single, global machine.

It's generally much easier to kill an organization than to change it substantially.

Much of outcomes research is a systematic attempt to exploit what is known and make it better.