But in a turbulent environment the change is so widespread that it just routes around any kind of central authority. So it is best to manage the bottom-up change rather than try to institute it from the top down.

Since a relationship involves two members investing in it, its value increases twice as fast as one's investment.

Everything that we are making, we are making more and more complex.

I work in a "you scratch my back, and I'll stab yours" kind of a place.

The organization and the environment are in concert.

Changing things from the top down works when things are stable.

Much of outcomes research is a systematic attempt to exploit what is known and make it better.