Humans are the reproductive organs of technology. We multiply manufactured artifacts and spread ideas and memes.

Technology is anything that was invented after you were born.

Life is the ultimate technology. Machine technology is a temporary surrogate for life technology. As we improve our machines they will become more organic, more biological, more like life, because life is the best technology for living.

Why fear feedback? Why stigmatize failure in the workplace when it's bringing you closer to achieving your organizational goals.

Managers tend to treat organizations as if they are infinitely plastic. They hire and fire, merge, downsize, terminate programs, add capacities. But there are limits to the shifts that organizations can absorb.

A complaint is a unique opportunity to strengthen the relationship with the client.

Organizations get invested into a particular product. And sometimes the best thing is to stop making that product, even though it's profitable, because it has optimized at a local peak.