Everything that we are making, we are making more and more complex.

Managers tend to treat organizations as if they are infinitely plastic. They hire and fire, merge, downsize, terminate programs, add capacities. But there are limits to the shifts that organizations can absorb.

The only factor becoming scarce in a world of abundance is human attention.

Our society lacks a feedback loop for controlling technology: a way to gauge intended effects from actual effects later on

Evolution doesn't care about what makes sense; it cares about what works

Why fear feedback? Why stigmatize failure in the workplace when it's bringing you closer to achieving your organizational goals.

Well, here's what you can do, and that's about it.