A complaint is a unique opportunity to strengthen the relationship with the client.
Your greatest job is shedding what you don't have to do.
Each system is trying to anticipate change in the environment.
It's generally much easier to kill an organization than to change it substantially.
The only factor becoming scarce in a world of abundance is human attention.
The young are always coming up with the good ideas; it's because they waste time. They follow their passion and do something, not looking for a payoff, just doing what's interesting.