It's generally much easier to kill an organization than to change it substantially.

We tend to think of the mind of an organization residing in the CEO and the organization's top managers, perhaps with the help of outside consultants that they call in. But that is not really how an organization thinks.

Technology is all the accumulated usefulness that our minds invent.

Much of outcomes research is a systematic attempt to exploit what is known and make it better.

All these computers, all these handhelds, all these cell phones, all these laptops, all these servers - what we're getting out of all these connections is we're getting one machine. ... We're constructing a single, global machine.

Singularity is the point at which "all the change in the last million years will be superseded by the change in the next five minutes."

The smallest thought could not exist unless the entire universe and the laws of physics were in some way encouraging it.