Gratitude leads to happiness. Conversely, lack of gratitude is the curse of the unhappy.

We are going to win and the industrial West is going to lose out; there's not much you can do about it because the reasons for your failure are within yourselves.

Better service for the customer is for the good of the public, and this is the true purpose of enterprise.

Gratitude leads to happiness. Conversely, lack of gratitude is the curse of the unhappy.

Treat people you do business with as if they were a part of your family.

Our social mission as a manufacturer is only realized when products reach, are used by, and satisfy the customer . . . We need to take the customer's skin temperature daily.

Company's vision must be driven by the aspirations of its customers.