Character is incredibly jagged, and incredibly contextualized, even to the point where I still feel uncomfortable thinking about it.

We need to develop people rather than process them.

When you start digging into things like character, though, the notion that people have high character or low character is very strong. What's crazy is that my thinking is not a new insight. The very first large-scale study of character, still one of the largest ever, was done in the early 1900s by Hugh Hartshorne, an ordained minister and a scientist.

Education and the workforce: I think these two things go together in terms of human potential.

It's fine to pretend that people are one-dimensional, like in body size; the problem comes when you forget that you are just pretending.

Talent - really, everyone agrees, it's multidimensional, and often overlooked in standard assessments. That's not hard for people to accept.

We use the Air Force analogy: there were expensive things they had to do to get a cockpit suitable for a lot of pilots, like wraparound windshields, but their initial solutions, when they realized average didn't work, were adjustable seats. How in the world did they not already have adjustable seats in their planes? We're looking for adjustable seats for education, for basic things that we can do.