We live under the illusion that organizations are 'them' when, in reality, they are 'us.' If we wish to work in evolved organizations, we must each be the first to start the journey.

Leadership is not a formula or a program, it is a human activity that comes from the heart and considers the hearts of others. It is an attitude, not a routine.

Followers are the customers of the Higher Ground Leader, who strives to meet or exceed the outer and inner needs of followers.

More than anything else today, followers believe they are part of a system, a process that lacks heart. If there is one thing a leader can do to connect with followers at a human, or better still a spiritual level, it is to become engaged with them fully, to share experiences and emotions, and to set aside the processes of leadership we have learned by rote.

We live under the illusion that organizations are 'them' when, in reality, they are 'us.' If we wish to work in evolved organizations, we must each be the first to start the journey.

Authenticity is the alignment of head, mouth, heart, and feet - thinking, saying, feeling, and doing the same thing - consistently. This builds trust, and followers love leaders they can trust.

Excellence in our society is less a product of conflict and hostility than of collaboration.