Great leadership is about human experiences, not processes.

Authenticity is the alignment of head, mouth, heart, and feet - thinking, saying, feeling, and doing the same thing - consistently. This builds trust, and followers love leaders they can trust.

Science sometimes falls short when trying to fathom the depths of our essence - and our inspiration comes from that essence.

Surely we have a responsibility to finally listen to - and honor - the siren calls of our souls, which have been silenced by our egos throughout our lives? How else can we connect with our essence, the source of our calling?

More than anything else today, followers believe they are part of a system, a process that lacks heart. If there is one thing a leader can do to connect with followers at a human, or better still a spiritual level, it is to become engaged with them fully, to share experiences and emotions, and to set aside the processes of leadership we have learned by rote.

Leadership is not a formula or a program, it is a human activity that comes from the heart and considers the hearts of others. It is an attitude, not a routine.

Excellence in our society is less a product of conflict and hostility than of collaboration.