More than anything else today, followers believe they are part of a system, a process that lacks heart. If there is one thing a leader can do to connect with followers at a human, or better still a spiritual level, it is to become engaged with them fully, to share experiences and emotions, and to set aside the processes of leadership we have learned by rote.
Lance SecretanFollowers are the customers of the Higher Ground Leader, who strives to meet or exceed the outer and inner needs of followers.
Lance SecretanAuthenticity is the alignment of head, mouth, heart, and feet - thinking, saying, feeling, and doing the same thing - consistently. This builds trust, and followers love leaders they can trust.
Lance Secretan