The focus on process rather than purpose creates an insidious opportunity for sly employees to manipulate the system.

I don't think you'll ever replace human judgment and human inspiration and creativity because, at the end of the day, you need to be asking questions like, O.K., the system says this. Is this really what we want to do? Is that the right thing?

The focus on process rather than purpose creates an insidious opportunity for sly employees to manipulate the system.

One of the applications of Big Data is giving people the facts, and getting them to understand that their own decision-making is not perfect. And that in itself causes them to change their behavior

It's feeling the sense of responsibility, the sense of ownership, to step in, to try to solve any problem - and the humility to step back and embrace the better ideas of others. Your end goal, is what can we do together to problem-solve. I've contributed my piece, and then I step back.

If your goals are ambitious and crazy enough, even failure will be a pretty good achievement.

We want to understand what works here rather than what worked at any other organization.