The focus on process rather than purpose creates an insidious opportunity for sly employees to manipulate the system.

We want to understand what works here rather than what worked at any other organization.

One of the applications of Big Data is giving people the facts, and getting them to understand that their own decision-making is not perfect. And that in itself causes them to change their behavior

It's feeling the sense of responsibility, the sense of ownership, to step in, to try to solve any problem - and the humility to step back and embrace the better ideas of others. Your end goal, is what can we do together to problem-solve. I've contributed my piece, and then I step back.

Part of the challenge with leadership is that it's very driven by gut instinct in most cases - and even worse, everyone thinks they're really good at it. The reality is that very few people are.

If your goals are ambitious and crazy enough, even failure will be a pretty good achievement.

G.P.A.’s are worthless as a criteria for hiring, and test scores are worthless. We found that they don’t predict anything.