It's feeling the sense of responsibility, the sense of ownership, to step in, to try to solve any problem - and the humility to step back and embrace the better ideas of others. Your end goal, is what can we do together to problem-solve. I've contributed my piece, and then I step back.

The focus on process rather than purpose creates an insidious opportunity for sly employees to manipulate the system.

If your goals are ambitious and crazy enough, even failure will be a pretty good achievement.

G.P.A.’s are worthless as a criteria for hiring, and test scores are worthless. We found that they don’t predict anything.

We want to understand what works here rather than what worked at any other organization.

What we care about is, when faced with a problem and you're a member of a team, do you, at the appropriate time, step in and lead. And just as critically, do you step back and stop leading, do you let someone else?

One of the applications of Big Data is giving people the facts, and getting them to understand that their own decision-making is not perfect. And that in itself causes them to change their behavior