How people talk to each other absolutely determines how well the organization will function.
Lawrence BossidyPeople tend to look at their businesses from the inside out - that is, they get so focused on making and selling their products that they lose awareness of the needs and buying behaviors of their customers.
Lawrence BossidyIn its most fundamental sense, execution is a systematic way of exposing reality and acting on it. Most companies don't face reality very well. ... Realism is the heart of execution, but many organizations are full of people who are trying to avoid or shade reality. Why? It makes life uncomfortable.
Lawrence Bossidy