The thing that lies at the foundation of positive change, the way I see it, is service to a fellow human being.

There's a world of difference between a strong ego, which is essential, and a large ego-which can be destructive.

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

Are we going to be a services power? The double-cheeseburger-hold-the-mayo kings of the world?

The speed of the boss is the speed of the team.

There's a billboard in a little farm town in the Midwest that says: IF YOU COMPLAIN ABOUT FARMERS, DON'T TALK WITH YOUR MOUTH FULL.

As you go through life, there are thousands of little forks in the road, and there are a few really big forks-those moments of reckoning, moments of truth.