When forgiveness is necessary, don't wait too long. We must begin to forgive, because without forgiving, we choke off our own joy; we kill our own soul. People carrying hate and resentment can invest themselves so deeply in that resentment that they gradually define themselves in terms of it.

...Forgiving is not having to understand. Understanding may come later, in fragments, an insight here and a glimpse there, after forgiving.

We feel properly embarrassed when we are caught doing something that makes us look inept, knuckleheaded, or inappropriate. Maybe the difference is this: we feel embarrassed because we look bad, and we feel shame because we think we are bad. When we are embarrassed, we feel socially foolish. When we are shamed, we feel morally unworthy.

The difference between guilt and shame is very clear--in theory. We feel guilty for what we do. We feel shame for what we are. A person feels guilt because he did something wrong. A person feels shame because he is something wrong. We may feel guilty because we lied to our mother. We may feel shame because we are not the person our mother wanted us to be.

Our history is an inevitable component of our being. One thing only can release us from the grip of our history. That one thing is forgiveness.

Some people ask who they are and expect their feelings to tell them. But feelings are flickering flames that fade after every fitful stimulus. Some people ask who they are and expect their achievements to tell them. But the things we accomplish always leave a core of character unrevealed. Some people ask who they are and expect visions of their ideal self to tell them. But our visions can only tell us what we want to be, not what we are

We feel guilty for what we do. We feel shame for what we are.