Listening well is an exercise of attention and by necessity hard work. It is because they do not realize this or because they are not willing to do the work that most people do not listen well.

Whenever we seek to avoid the responsibility for our own behavior, we do so by attempting to give that responsibility to some other individual or organization or entity. But this means we then give away our power to that entity.

The symptoms and the illness are not the same thing. The illness exists long before the symptoms. Rather than being the illness, the symptoms are the beginning of its cure. The fact that they are unwanted makes them all the more a phenomenon of grace — a gift of God, a message from the unconscious.

Since the primary motive of the evil is disguise, one of the places evil people are most likely to be found is within the church. What better way to conceal one's evil from oneself as well as from others than to be a deacon or some other highly visible form of Christian within our culture

A discussion becomes destructive when it begins to generate more heat than light.

When any institution becomes large and compartmentalized, with departments and subdepartments, then the conscience of the institution will often become so fragmented and diluted as to be virtually nonexistent, and the organization becomes inherently evil.

Since true listening involves a setting aside of the self, it also temporarily involves a total acceptance of the others. Sensing this acceptance, the speaker will feel less and less vulnerable, and more and more inclined to open up the inner recesses of his or her mind to the listener. As this happens, speaker and listener begin to appreciate each other more and more, and the dance of love is begun again.