In order to accomplish more than you ever have before, you must do more than you have ever done before.

Never forget, organizational values start and end with you, the leader. Whether your example is good or bad, expect most employees to follow your lead.

By the choices we make, by the attitudes we exhibit, we are influencing lives every day in positive or negative ways.

Dream big dreams, but never forget that realistic short-term goals are the keys to your success.

The only way to build a good company is one satisfied customer at a time. However, to build a great company, we must add one raving fan at a time. The difference is this...a satisfied customer will come back, but a raving fan not only comes back, but becomes part of your sales team. There's a big difference!

A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.

Never underestimate the power of belief when it comes to fulfilling your dreams. I can say with no hesitation that every person I've ever met who has achieved any degree of success has one thing in common: they believed with all their heart they could do it.