The only way to build a good company is one satisfied customer at a time. However, to build a great company, we must add one raving fan at a time. The difference is this...a satisfied customer will come back, but a raving fan not only comes back, but becomes part of your sales team. There's a big difference!

The difference is that raving fans, unlike satisfied customers, become part of your sales force. They tell friends, family and co-workers about your services and your products. And, of course, good things will happen!

Attitudes truly are contagious, and from time to time we need to ask ourselves, 'Is mine worth catching?'

If employees feel you don't trust them to do their jobs correctly and well, they'll be reluctant to do much without your approval. On the other hand, when they feel trusted, that you believe they'll do the right things well, they'll naturally want to do things well and be deserving of your trust.

Laugh loud, and laugh often. It’ll keep you happy, keep you healthy, and keep your attitude headed in a positive direction.

In order to accomplish more than you ever have before, you must do more than you have ever done before.

I highly recommend setting aside pockets of time during each day for solitude. You might have only five or ten minutes, but be alone and uninterrupted. And then sometime each week devote an extended time - at least one hour - to reconnect with your soul. How and when you do it is a very personal thing, but plan it because solitude doesn't happen on its own. Make it a priority in your life.