The only way to build a good company is one satisfied customer at a time. However, to build a great company, we must add one raving fan at a time. The difference is this...a satisfied customer will come back, but a raving fan not only comes back, but becomes part of your sales team. There's a big difference!

I've come to realize that the difference in success or failure is not how you look, how you dress, or how you're educated. It's how you think !

By the choices we make, by the attitudes we exhibit, we are influencing lives every day in positive or negative ways.

Never forget, organizational values start and end with you, the leader. Whether your example is good or bad, expect most employees to follow your lead.

By the choices we make, by the attitudes we exhibit, we are influencing lives every day in positive or negative ways...our family, our peers, our friends, and even strangers we've never met before and will never meet again. So when you brush your teeth every morning, look in the mirror and ask yourself...'Are there things I'd like to change?'

Dream big dreams, but never forget that realistic short-term goals are the keys to your success.

From the moment we wake up each morning to the time we hit the pillow at night, we hear what people have to say, but are we really listening?