If people disobey, don't ask what is wrong with them, ask what's wrong with their leaders.

You don't start at the top if you want to find the story. You start in the middle, because it's the people in the middle who do the actual work in the world.

Our first impressions are generated by our experiences and our environment, which means that we can change our first impressions... by changing the experiences that comprise those impressions.

People are experience-rich and theory-poor. I help people organize / make sense of their experiences.

Shortly after the birth control pill was approved for public distribution, one woman wrote to John Rock, its inventor, "You should be afraid to meet your maker." Rock, despite being Catholic replied, "My dear Madam, in my faith, we are taught that the Lord is with us always. When my time comes, there will be no need for introductions."

If everyone has to think outside the box, maybe it is the box that needs fixing.

One of the things I think the police have to do is to stop behaving like armies.