Nothing frustrates me more than someone who reads something of mine or anyone else's and says, angrily, 'I don't buy it.' Why are they angry? Good writing does not succeed or fail on the strength of its ability to persuade. It succeeds or fails on the strength of its ability to engage you, to make you think, to give you a glimpse into someone else's headโeven if in the end you conclude that someone else's head is not a place you'd really like to be.
Malcolm GladwellWe learn by example and by direct experience because there are real limits to the adequacy of verbal instruction.
Malcolm GladwellOccasions when you can change your mind should be cherished, because they mean you're smarter than you were before.
Malcolm Gladwell