We don't know where our first impressions come from or precisely what they mean, so we don't always appreciate their fragility.
Malcolm GladwellThere is nothing more common than critics of journalists accusing them of practicing journalism. It is our function in the world to take things that are complicated and render them in a form that non-experts can follow and make sense of.
Malcolm GladwellThe answer is that we are not helpless in the face of our first impressions. They may bubble up from the unconscious - from behind a locked door inside of our brain - but just because something is outside of awareness doesn't mean it's outside of control.
Malcolm GladwellIn a country that never wins anything: in Canada, if one of our athletes so much as makes the final in a World Championship, we declare a national holiday.
Malcolm Gladwell