The particular skill that allows you to talk your way out of a murder rap, or convince your professor to move you from the morning to the afternoon section, is what the psychologist Robert Sternberg calls "practical intelligence." To Sternberg, practical intelligence includes things like "knowing what to say to whom, knowing when to say it, and knowing how to say it for for maximum effect.
Malcolm GladwellThe face is not a secondary billboard for our internal feelings. It is an equal partner in the emotional process.
Malcolm GladwellWhen people in authority want the rest of us to behave, it matters-first and foremost-how they behave.
Malcolm GladwellPerformance ought to improve with experience, and pressure is an obstacle that the diligent can overcome.
Malcolm Gladwell