Truly successful decision-making relies on a balance between deliberate and instinctive thinking.
Malcolm GladwellThe single most important thing a city can do is provide a community where interesting, smart people want to live with their families.
Malcolm GladwellThe kinds of errors that cause plane crashes are invariably errors of teamwork and communication.
Malcolm GladwellInstinct is the gift of experience. The first question you have to ask yourself is, 'On what basis am I making a judgment?' ... If you have no experience, then your instincts aren't any good.
Malcolm GladwellEvery cop will tell you that their real job is being a social worker. That's what they do all day. The large majority of police officers in this country never even draw their gun, let alone fire it. They do conflict resolution, right? And if that's their job, why do they need to look like they're an occupying force?
Malcolm Gladwell