being able to act intelligently and instinctively in the moment is possible only after a long and rigorous of education and experience

Every cop will tell you that their real job is being a social worker. That's what they do all day. The large majority of police officers in this country never even draw their gun, let alone fire it. They do conflict resolution, right? And if that's their job, why do they need to look like they're an occupying force?

People who bring transformative change have courage, know how to re-frame the problem and have a sense of urgency.

We don't know where our first impressions come from or precisely what they mean, so we don't always appreciate their fragility.

We are approaching levels - if we're not beyond levels - of threshold for the number of messages that consumers can take in in a given day. There is a kind of hunger for some kind of new approach to getting the word out about something.

I'm necessarily parasitic in a way. I have done well as a parasite. But I'm still a parasite.

Sometimes constraints actually create success. Not being able to swim made me run. And running taught me the discipline I needed as a writer.