A lot of what is most beautiful about the world arises from struggle.

What happens when two people talk? That is really the basic question here, because, that's the basic context in which all persuasion takes place.

Clear writing is universal. People talk about writing down to an audience or writing up to an audience; I think that's nonsense. If you write in a way that is clear, transparent, and elegant, it will reach everyone.

I'm in the storytelling business, and so you're always drawn to the unusual. And early on, I discovered that's the easiest way to tell stories... If you come up through a newspaper as I did, your whole goal is to get a story on the front page, and you only get something on the front page if it's unusual.

The single most important thing a city can do is provide a community where interesting, smart people want to live with their families.

Change your mind about something significant every day.

So long as the stereotype is used as a way of understanding how to fix the problem as opposed to demonizing a people or writing them off, then I think it's OK.