Occasions when you can change your mind should be cherished, because they mean you're smarter than you were before.

The injunction to be nice is used to deflect criticism and stifle the legitimate anger of dissent.

I think actually the marketing community is approaching a crisis: There are just too many messages competing for too little attention. That is the fundamental problem.

In fact, researchers have settled on what they believe is the magic number for true expertise: ten thousand hours.

Lands' End has undergone three major changes over the past couple of decades. The first was the introduction of an 800 number, in 1978; the second was express delivery, in 1994; and the third was the introduction of a Web site, in 1995. The first two innovations cut the average transaction time-the time between the moment of ordering and the moment the goods are received-from three weeks to four days. The third innovation has cut the transaction time from four days to, well, four days.

The Law of the Few... says that one critical factor in epidemics is the nature of the messenger.

Instead of thinking about talent as something that you acquire, talent should be thought of as something that you develop.