..... it would be interesting to find out what goes on in that moment when someone looks at you and draws all sorts of conclusions.

If people disobey, don't ask what is wrong with them, ask what's wrong with their leaders.

Part of me thinks that innovation, real innovation in health care delivery, needs to happen from the bottom to the top.

The answer is that we are not helpless in the face of our first impressions. They may bubble up from the unconscious - from behind a locked door inside of our brain - but just because something is outside of awareness doesn't mean it's outside of control.

If you think success is about so many more things and is so much more arbitrary, then you can be much more open to the idea that you can be Ben Fountain and publish your great book at forty-nine.

The values of the world we inhabit and the people we surround ourselves with have a profound effect on who we are.

You don't manage a social wrong. You should be ending it.