Incompetence annoys me. Overconfidence terrifies me.

I think actually the marketing community is approaching a crisis: There are just too many messages competing for too little attention. That is the fundamental problem.

Hard work is a prison sentence only if it does not have meaning.

That was it! The whole Redwood City philosophy was based on a willingness to try harder than anyone else.

Whenever we have something that we are good at--something we care about--that experience and passion fundamentally change the nature of our first impressions.

There are moments, particularly in times of stress, when haste does not make waste, when our snap judgments and first impressions can offer a much better means of making sense of the world.

Father: 'Anything but journalism.' I rebelled.