What must underlie successful epidemics, in the end, is a bedrock belief that change is possible, that people can radically transform their behavior or beliefs in the face of the right kind of impetus.
Malcolm GladwellWhen writing, you can't break physical rules. You can't have people come back from the dead. That's cheating. I am a kind of narrative fundamentalist in many ways.
Malcolm GladwellPeople are experience-rich and theory-poor. I help people organize / make sense of their experiences.
Malcolm Gladwell