Part of me thinks that innovation, real innovation in health care delivery, needs to happen from the bottom to the top.

Clear writing is universal. People talk about writing down to an audience or writing up to an audience; I think that's nonsense. If you write in a way that is clear, transparent, and elegant, it will reach everyone.

our unconscious reactions come out of a locked room, and we can't look inside that room. but with experience we become expert at using our behavior and our training to interpret - and decode - what lies behind our snap judgment and first impressions.

Of the great entrepreneurs of this era, people will have forgotten Steve Jobs.

Those three things - autonomy, complexity, and a connection between effort and reward - are, most people will agree, the three qualities that work has to have if it is to be satisfying.

We prematurely write off people as failures. We are too much in awe of those who succeed and far too dismissive of those who fail.

The poorer children were, to her mind, often better behaved, less whiny, more creative in making use of their own time, and have a well-developed sense of independence.