Our world requires that decisions be sourced and footnoted, and if we say how we feel, we must also be prepared to elaborate on why we feel that way...We need to respect the fact that it is possible to know without knowing why we know and accept that - sometimes - we're better off that way.

The face is not a secondary billboard for our internal feelings. It is an equal partner in the emotional process.

A radical and transformative thought goes nowhere without the willingness to challenge convention.

An innate gift and a certain amount of intelligence are important, but what really pays is ordinary experience.

I interviewed one of the most powerful lawyers in the world and he told me, "At the time, it was the worst thing in the world not to be able to get a job at a fancy law firm, but it's the greatest thing that ever happened in my life." It was a humble acknowledgment of how forces much larger than himself shaped his career. I really wanted to bring that point home.

Asian culture has a profoundly different relationship to work. It rewards people who are persistent.

Practice isn't the thing you do once you're good. It's the thing you do that makes you good.