Success is not a random act. It arises out of a predictable and powerful set of circumstances and opportunities.
Malcolm Gladwell...mediocre people find their way into positions of authority...because when it comes to even the most important positions, our selection decisions are a good deal less rational than we think.
Malcolm GladwellWhen you're an underdog, you're forced to try things you would never otherwise have attempted.
Malcolm GladwellWe tell ourselves that skill is the precious resource and effort is the commodity. It's the other way around. Effort can trump ability-relentl ess effort is in fact something rarer than the ability to engage in some finely tuned act of motor coordination.
Malcolm GladwellEvery cop will tell you that their real job is being a social worker. That's what they do all day. The large majority of police officers in this country never even draw their gun, let alone fire it. They do conflict resolution, right? And if that's their job, why do they need to look like they're an occupying force?
Malcolm Gladwell