Arousal leaves us mind-blind.

An incredibly high percentage of successful entrepreneurs are dyslexic. That's one of the little-known facts.

You don't start at the top if you want to find the story. You start in the middle, because it's the people in the middle who do the actual work in the world.

Our acquaintances—not our friends—are our greatest source of new ideas and information. the internet lets us exploit the power of these kinds of distant connections with marvellous efficiency.

The face is not a secondary billboard for our internal feelings. It is an equal partner in the emotional process.

Part of me thinks that innovation, real innovation in health care delivery, needs to happen from the bottom to the top.

There is more going on beneath the surface than we think, and more going on in little, finite moments of time than we would guess.