One person at a time, one company at a time.

Social embedded business processes that solve concrete needs are key to enterprise social collaboration.

I think a critical part of being successful in our industry is having a beginner's mind

When I look out from my own business career, I tried to learn from some of the best people, regardless of the industry.

You don't want to be the only car company. When you're the only car company and there's no competition, customers may not know what a car is, the roads may not be developed for cars, there may not be gas stations everywhere.

I know Donald Trump quite well. We've never shared values, he and I. But I respected his ability to turn it around. So I respect somebody who can turn things around and be successful. I think the president's communication style is the most difficult thing because he actually does care, people who know him know he cares. But his style of communication, his combative approach, the elements of ego that are obviously there in all of us but seem to be more easy to see in the president sometimes than other people, get in the way of his capacity to lead, unfortunately.

You need to have a beginner's mind to create bold innovation.