The true genius of a great manager is his or her ability to individualize. A great manager is one who understands how to trip each person's trigger.

Sustained success means making the greatest possible impact over the longest period of time

All the great organizations have great managers at all levels who recognize where their culture is getting stronger and where it is getting weaker. There are always reasons why.

You cannot learn very much about excellence from studying failure.

We live with them every day, and they come so easily to us that they cease to be precious.

It remains true that great managers recognize individualities and focus on developing strengths rather than weaknesses. Great leaders, in sharp contrast, recognize what is (or could be) shared in common - a vision, a dream, a mission, whatever - and inspire others to join them in the given enterprise.

We dream of having a clean house - but who dreams of actually doing the cleaning? We don't have to dream about doing the work, because doing the work is always within our grasp; the dream, in this sense, is to attain the goal without the work.