The true genius of a great manager is his or her ability to individualize. A great manager is one who understands how to trip each person's trigger.

Clarity is the answer to anxiety. Effective leaders are clear.

Gen Y is really quite distinct from Gen X; it's really self-involved and very narcissistic - their cameras are filled with pictures of themselves; Facebook, it's about me. It's a generation that's been pampered by their parents and their schools, given prizes for just taking part.

If the manager really is the problem, try to get reassigned elsewhere in the organization or start looking for one in which you can play to your strengths.

The Four Keys of Great Managers: When selecting someone, they select for talent ... not simply experience, intelligence or determination. When setting expectations, they define the right outcomes ... not the right steps. When motivating someone, they focus on strengths ... not on weaknesses. and When developing someone, they help him find the right fit ... not simply the next rung on the ladder.

Getting after this terrible, avoidable waste of human potentiality is what gets me out of bed every morning.

If we have to know without a doubt that the choices we are making are the perfect ones, we risk never making any choices at all.