Instead of talking in the hope that people will listen, try listening in the hope that people will talk.
Mardy GrotheIf you want to understand a difficult or trying person, begin by asking the question: 'What is the wound they are trying to heal?'
Mardy GrotheWe tend to see our character flaws as simple defects, and the simple defects of others as character flaws.
Mardy Grothe